Evaluation and Continous Improvement of Mechanical Engineering Program Using the Quality Function Deployment Tool
نویسندگان
چکیده
This work intends to show the possibility and the efficience in the evaluation quality of the teaching processes using an engineering tool, in this case the Quality Function Deployment “QFD” aiming to provide resources to design of improvement on the institution. The case study of the adaptation will be basic on an mechanical engineering discipline in the desingn area of the Polytechnical School at the São Paulo University, PME-2421 Machine Elements, in which we will see the potenciality of the tool application to the teaching process as a service activity. These results led us to know better where we should invest in order to improve the general quality of the studied subject, avoiding unnecessary investment or expenses.
منابع مشابه
Application of Fuzzy Analytical Hierarchy Process and Quality Function Deployment Techniques for Supplier's Assessment
Abstract Vendor Selection Problem (VSP) has been considered in this paper as an integrated method of Fuzzy Analytic Hierarchy Process (FAHP) and Quality Function Deployment (QFD) in the pharmaceutical company. In QFD method, determining the importance of the "weights" for the customer requirements is an essential and crucial issue. FAHP has been used to determine the importance of the "we...
متن کاملFostering product development using combination of QFD and ANP: A case study
In this ever changing business scenario, success of the company lies in understanding the customer preferences, tastes and anticipating the changes required in existing or new products being offered. It was desired to develop a model which allows decision makers to decompose a complex problem in a hierarchical structure to show the relationship of the goals, objectives, criteria and alternative...
متن کاملA fuzzy model for achieving lean attributes for competitive advantages development using AHP-QFD-PROMETHEE
Lean production has become an integral part of the manufacturing landscape as its link with superior performance and its ability to provide competitive advantage is well accepted among academics and practitioners. Lean production helps producers in overcoming the challenges organizations face through using powerful tools and enablers. However, most companies are faced with restricted resources ...
متن کاملMulti-objective optimization approach for cost management during product design at the conceptual phase
The effective cost management during the conceptual design phase of a product is essential to develop a product with minimum cost and desired quality. The integration of the methodologies of quality function deployment (QFD), value engineering (VE) and target costing (TC) could be applied to the continuous improvement of any product during product development. To optimize customer satisfaction ...
متن کاملCustomer loyalty program based on quality function deployment with fuzzy linguistic preference relation
The competition among shopping malls is getting increasingly more intense.In order to enhance corporate competitiveness and profitability, how toretain key loyal customers has become an important issue for the managers ofshopping malls. Customer loyalty programs are a universal practice. Thisstudy proposes an analytical model for developing the strategic management...
متن کامل